Refund Policy

Refund Policy

Last Updated: July 31, 2026

At Weblords LTD, we are committed to delivering high-quality digital solutions and maintaining transparent business practices. This Refund Policy explains when refunds may or may not be available for our services.

1. General Policy

Because our services involve professional consultation, design, development, and other customized work, refunds are limited once work has commenced.

By purchasing our services, you acknowledge and agree to this Refund Policy.

2. Deposits

Project deposits secure your booking and allow work to begin.

Unless otherwise agreed in writing, all deposits are non-refundable once project work has started.

3. Website Design & Development

Due to the custom nature of website projects:

  • Refunds are not available for completed work.

  • If a project is cancelled after development has begun, the client remains responsible for payment for all work completed up to the cancellation date.

  • Any remaining balance for unfinished work will not be charged.

4. Marketing Services

For services including but not limited to:

  • Search Engine Optimization (SEO)

  • Google Ads

  • Social Media Advertising

  • Content Marketing

  • Marketing Consulting

  • AI Marketing Solutions

Payments cover professional time, expertise, strategy, and implementation.

As these services begin immediately upon engagement, fees already paid are generally non-refundable.

5. Monthly Services

For recurring monthly services such as:

  • Website Maintenance

  • Managed IT Services

  • SEO Retainers

  • Marketing Management

  • Hosting Support

Clients may cancel future renewals by providing written notice before the next billing cycle.

No partial refunds are provided for unused portions of an active billing period unless required by applicable law.

6. Third-Party Costs

Payments made to third-party providers on behalf of the client—including but not limited to:

  • Domain registrations

  • Web hosting

  • SSL certificates

  • Software licenses

  • Premium plugins

  • Advertising budgets

  • Stock images

  • AI platform subscriptions

are non-refundable, as these charges are controlled by the respective providers.

7. Project Cancellation

Clients may cancel a project at any time by providing written notice.

If cancellation occurs after work has commenced:

  • Completed work will be invoiced.

  • Any outstanding balance for completed milestones becomes payable.

  • Deliverables completed and paid for will be provided to the client where applicable.

8. Exceptional Circumstances

Refund requests resulting from duplicate payments, billing errors, or exceptional circumstances will be reviewed individually.

Where a refund is approved, it will generally be processed using the original payment method within a reasonable period, subject to banking and payment provider processing times.

9. Our Commitment

If you are dissatisfied with any aspect of our services, we encourage you to contact us first. Our priority is to resolve concerns professionally and fairly, and we will make reasonable efforts to address any issues before considering cancellation.

10. Contact Us

If you have questions regarding this Refund Policy, please contact us:

Weblords LTD

A.G. Leventi, 5
THE LEVENTIS GALLERY TOWER, 13th Floor
1097, Nicosia, Cyprus

Phone: +357 99460891