Refund Policy

 

Last Updated: [Date]

At Web Lords, we are committed to delivering high-quality digital solutions and professional services. Due to the nature of custom development, consulting, and digital services, this Refund Policy outlines when refunds may or may not be granted.

1. General Policy

By purchasing any service from Web Lords, you acknowledge and agree to this Refund Policy.

Because our services involve time, expertise, planning, and custom development work, refunds are limited once work has begun.

2. Project Deposits

All project deposits and initial payments are non-refundable once project planning, research, design, development, consulting, or implementation work has commenced.

This includes services such as:

  • Website development

  • Web application development

  • AI chatbot implementation

  • AI training and consulting

  • UI/UX design

  • SEO services

  • Digital marketing setup

  • IT consulting and managed services

  • Payment gateway integration

  • Content creation and management

3. Custom Development Services

Custom-built websites, applications, software solutions, and integrations are created specifically for each client.

Once development work has started:

  • Payments made for completed work are non-refundable.

  • Refunds will not be issued for approved milestones or completed deliverables.

  • Change-of-mind cancellations do not qualify for refunds.

4. Subscription & Managed Services

For recurring services such as:

  • Managed IT services

  • Website maintenance

  • Hosting management

  • AI support services

  • Marketing management

  • Technical support plans

Clients may cancel future billing according to their service agreement.

No refunds will be provided for services already delivered during the current billing period.

5. Hosting & Third-Party Services

Fees paid to third-party providers including hosting companies, cloud platforms, payment processors, AI platforms, software vendors, or licensing providers are generally non-refundable.

Refund requests related to third-party services are subject to the policies of the respective provider.

6. Project Cancellation

If a client cancels a project after work has begun:

  • The client remains responsible for payment of all completed work performed up to the cancellation date.

  • Any outstanding invoices become immediately due.

  • Deliverables completed and paid for may be provided to the client.

7. Exceptional Circumstances

Refund requests may be considered on a case-by-case basis where:

  • Services were not delivered as agreed.

  • Work was not started after payment was received.

  • A billing error occurred.

Any approved refund amount shall be determined solely by Web Lords based on the specific circumstances.

8. Chargebacks

Clients agree to contact Web Lords first to resolve any billing dispute before initiating a chargeback or payment dispute.

Unauthorized chargebacks for completed services may result in immediate suspension of services and legal recovery of unpaid balances where permitted by law.

9. Refund Processing

If a refund is approved:

  • Refunds will be issued using the original payment method whenever possible.

  • Processing times may vary depending on the payment provider.

  • Approved refunds are typically processed within 7–14 business days.

10. Contact Us

For questions regarding this Refund Policy or to request a review of a refund situation, please contact:

Web Lords

Email: [Your Email Address]

Phone: [Your Phone Number]

Website: [Your Website URL]